Privacy Policy

At Fabrics Desire (operated by Fabrics Shindey, GSTIN 23IWVPS7913H1ZP), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit https://fabricsdesire.store or place an order with us. This policy is governed by Indian law including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and related rules.

1. Information We Collect

Information you give us

• Identity & contact details: name, phone number, email address, shipping address
• Payment information: UPI ID (if you choose UPI) or COD selection — we do not store card numbers
• Order and transaction history
• Communications with our support team

Information we collect automatically

• IP address, browser type, device information, operating system
• Pages viewed, time spent, referral source (via Google Analytics 4)
• Cookies and similar technologies for session management and analytics

2. How We Use Your Information

• To process and fulfil your orders (shipping, payment, confirmation)
• To communicate updates about your order via email, SMS, or phone
• To respond to your queries, feedback, and grievances
• To detect, prevent, and address fraud or technical issues
• To improve our website, products, and customer experience
• To comply with applicable laws and tax requirements (GST invoicing)

3. Consent

By using our website and placing an order, you consent to the collection and use of your information as described in this policy. You can withdraw your consent at any time by writing to us — though this may prevent us from fulfilling pending orders.

4. Sharing of Information

We do not sell or rent your personal data. We share information only with:

• Shipping partners (courier companies) — to deliver your order
• Payment gateways (MMADPay) — to process UPI transactions securely; we never see or store your bank credentials
• Analytics tools (Google Analytics 4) — anonymised, aggregate website usage data
• Law enforcement or regulators — if required by valid legal process

5. Data Storage & Security

Your information is stored on secured servers within India. We use HTTPS encryption for all data in transit, and access to your data is restricted to authorised personnel only. We retain order records for a minimum of 7 years to comply with Indian tax and accounting laws.

6. Your Rights Under DPDP Act

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Update or correct inaccurate information
• Right to erasure: Request deletion of your data (subject to legal retention requirements)
• Right to grievance redressal: Escalate concerns to our Grievance Officer
• Right to nominate: Nominate another person to exercise your rights in case of incapacity

To exercise any of these rights, email us at grievance@fabricsdesire.store.

7. Cookies

We use cookies to keep your shopping bag intact across sessions, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, but some features (like the cart) may not work properly.

8. Children

Our website is not intended for users under 18 years of age. We do not knowingly collect data from minors. If you are a parent and believe your child has shared information with us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with an updated date at the top.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.